Seeks to use the metric benchmarking output as a basis for understanding the apparent performance gap. Metric benchmarking is often undertaken independently by comparing one’s own performance statistics with similar statistics for other functional units or organisations derived from a data set. Put another way, metric benchmarking often doesn’t provide answers to a business problem but can usefully help to focus on the correct questions for further exploration. Unless a very complex set of data has been collected it does not usually provide an understanding of explanatory factors which are the key to understanding the apparent performance gap: metric benchmarking often requires further investigation in order to understand the results. Provides the information to identify those areas where there is an apparent performance gap. This resource focuses on two main types of benchmarking – metric (sometimes referred to as ‘performance’) and process: Metric benchmarking
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